CALGARY, AB – WestJet today announced that it is expanding its self-service options to include self-serve baggage tagging, the latest in the airline’s suite of self-service products, to other airports across Canada. The move follows overwhelmingly positive feedback from guests in Vancouver, Montréal and Edmonton, where the feature was launched earlier this year.
Self-serve baggage tagging allows WestJet guests to use mobile, web or kiosk check-in to check in for their flight and print their own baggage tags when they arrive at the airport. Guests checking in via kiosk may print their boarding passes and baggage tags at the same time. Once the tags have been attached, guests drop baggage off at the appropriate location.
“The feedback from our guests in Vancouver, Montréal and Edmonton has been tremendous,” said Dale Tinevez, WestJet Vice-President, Guest Services. “Guests have commented on the significant reduction in time spent at our check-in and baggage drop counters. In addition, our amazing customer service agents have a greater opportunity for more meaningful interactions with our guests now that they are conducting fewer transactions. We are confident that the same level of efficiency and personal assistance will occur with the introduction of self-serve baggage tagging in many other Canadian airports over the next year or so.”
WestJet was the first airline in North America to introduce the electronic boarding pass via mobile device, one of many self-service options the airline offers.
“WestJet guests have shown over the years that they love self-service tools,” continued Dale Tinevez. “In great numbers, they check in online or via their mobile device, email or print their own boarding passes, use our flight tracker tool to check the status of their flight, and so on. The fact that our self-serve baggage tagging has been so successful confirms that we’re on the right track by providing additional self-service opportunities to enhance the travel experience of our guests. We are striving to lead the way in the airline business when it comes to self-service options.”
